Terms and Condition

Welcome to Enso bonsai!

These terms and conditions set out the rules and regulations for the use of the Enso website, located at https://ensobonsai.com.

By accessing this website, we assume that you agree to these terms and conditions. Do not continue to use the Enso website if you do not agree to all of the terms and conditions set forth on this page.

Cookies:

The website uses cookies to personalize customer needs. By accessing Enso bonsai, you have consented to the use of the cookies requested.

A cookie is a text file that a website's server places on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store and track information for statistical or marketing purposes for the operation of our website. You have the option to accept or reject optional cookies. There are a number of mandatory cookies that are necessary for the operation of our website. These cookies do not require your consent because they always work. Please note that by accepting the cookies you request, you also accept third-party cookies that may be used through services provided by a third party if you use such services on our website, such as a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Enso and/or its licensors own the intellectual property rights to all material on the Ensobonsai.com website. All intellectual property rights are reserved. You may access them from the website Ensobonsai.com for your personal use in accordance with the restrictions set forth in these Terms and Conditions.

The buyer must not:

1) Processing of personal data

These Terms and Conditions are governed by the laws of the Slovak Republic.

"We declare that the data is only for identification purposes when making a purchase at Enso and will not be provided to third parties with the exception of courier companies. By granting consent to the processing of personal data, the BUYER declares that he agrees with the processing of his personal data for the purpose of purchasing goods, in accordance with the Personal Data Protection Act No. 18/2018 Coll. on the protection of personal data.

2) Acceptance and processing of the order, purchase contract

The Buyer's Order is a draft of the Purchase Contract and the Purchase Contract itself is concluded at the moment of delivery of the binding consent of the Buyer and the Seller to this proposal (binding confirmation of the order by the Seller). From that moment on, mutual rights and obligations arise between the buyer and the seller. By concluding the Purchase Contract, the Buyer confirms that he has become acquainted with these Terms and Conditions, including the Complaint Conditions, and that he agrees with them. The Buyer is sufficiently notified of these Terms and Conditions and the Complaint Procedure by the very execution of the order and has the opportunity to familiarize himself with them. The seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods have already been sold or are not delivered, or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer in order to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Agreement will not be concluded. All orders received by this store are binding. The order can be cancelled before it is shipped. In the event that the order is not cancelled before the dispatch and is dispatched, the buyer may be required to reimburse the costs associated with the dispatch of the goods. The buyer is automatically informed about the receipt of the order by e-mail. In the detail of each product and in the order confirmation, the expected delivery time of goods that were not in stock is expected. For each item, it is displayed whether the goods are in stock or not. If the goods are not in stock or in the supplier's warehouse, we will immediately inform you about the next delivery date. Order Cancellation - If the buyer cancels the order within 12 hours, we consider the order to be canceled. The buyer can send the cancellation by e-mail or make it by phone. When canceling an order, it is necessary to provide the name, e-mail of the buyer and the order number.

3) Types of transport by public transporters:

The method of transport is chosen by the consumer himself via the order form in the e-shop or in another method of communication. The consumer can choose the mode of transport, namely:

Personal collection

The order can be picked up in person, provided that the ordered goods are in stock. Personal pick-up time can be arranged by phone.

Goods delivered by a shipping company.

The price of transport is determined according to the price list of the transport company and depends on the size and weight of the goods. The goods can be delivered by courier company according to the following price list:

  • 1. Goods worth 1 to 499€ - 9 €

  • 2. Goods worth 500 to 2000€ - 80€

  • 3. Goods over 2000€ - free of charge

In the case of goods referred to in points b) and c), the price of transport is increased in order to ensure increased protection of goods during transport. Goods falling under these categories require pallet shipping due to their heavy weight. The shipping price is displayed as soon as you select shipping methods.

The shipping price does not include any additional services as the courier company does not offer them. If the customer is not reached, he will receive a notification in the mailbox about the delivery of the shipment. For these shipments, any communication with the carrier is not possible and we have no possibility to influence or monitor the shipment in detail.

A complaint about the shipment is only possible upon receipt!

ATTENTION! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not responsible for damages incurred during transport.

4) Warranty

The tax document will be sent to the buyer by email.

The warranty period begins on the date stated on the document. The warranty period is specified for each product in the product detail. In disputed cases, the warranty period may be extended by 5 (in words five) days as compensation for the transport time.

5) Contradiction with the purchase contract - general information

In the event that the goods are not in conformity with the Purchase Contract upon receipt by the Buyer (hereinafter referred to as the "Contradiction with the Purchase Contract"), the Buyer has the right to have the Seller restore the goods to a condition corresponding to the Purchase Contract free of charge and without undue delay, according to the Buyer's request, either by replacing the goods or repairing them; If such a procedure is not possible, the buyer may demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the goods or caused the contradiction with the purchase contract himself. A contradiction with the contract of sale which becomes apparent within six months from the date of receipt of the item is considered to have already existed at the time of receipt, unless this is contrary to the nature of the item or unless proven otherwise. We provide a warranty period for the goods given by law. The warranty period does not apply to the goods if the buyer has handled the goods in an improper manner.

6) Consumer's right of withdrawal

If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer contacts the seller and preferably states in writing that he withdraws from the contract, stating the order number, date of purchase and account number for a refund. Money can also be returned in cash at the company's headquarters. The withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, the return period may be extended, taking into account the circumstances, but not longer than 30 days from delivery. However, this provision of the law cannot be understood as the possibility of renting goods free of charge. In the event of exercising the right of withdrawal within 14 days of receipt of the performance, the consumer must hand over to the supplier everything that he has obtained on the basis of the purchase contract. If this is no longer possible (e.g. in the meantime the goods have been destroyed or consumed), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller may assert the right to compensation against the consumer and set off his claim for the refunded purchase price. In such a case, the seller is obliged to prove the damage incurred. In such a case, the seller only refunds the consumer the purchase price reduced in this way. To the purchase price to be refunded to the buyer, the seller can add his actual costs incurred in connection with the return of the goods (transport costs, etc.). In the case of contracts, the Buyer does not have the right to withdraw from the Contract: for the provision of Services, if their performance was commenced with the Buyer's consent before the expiry of the period of 14 days from the receipt of performance, for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the Seller's will, for the delivery of goods modified according to the Buyer's wishes or for his person, as well as goods that are subject to perishable, wear or obsolescence. If the buyer destroyed the purchased goods by his unprofessional behavior, he is obliged to pay the seller for the damage in the full amount of the sold goods.

7) Delivery and Delivery Terms

Some shipments may be divided into multiple packages due to weight. In this case, postage is calculated for each separately delivered package. We track all shipments until they are delivered, so we try to prevent problems that arise during delivery.

How to proceed with returns:

The goods that the buyer will send back to the seller's address will be sent by the buyer according to the description below to the carrier of his choice. The shipment must be complete (including accessories and all documentation) and in the condition in which the buyer received it when the goods were delivered. The buyer encloses the proof of purchase with the goods. The buyer always uses wrapping paper or cardboard so that the original packaging cannot be glued, labeled or otherwise degraded during transport. The buyer does not send goods on delivery. We recommend insuring the goods. The money will be returned to the buyer's bank account, usually within 3 working days of receipt of the shipment. In the case of returns, the amount will be reduced by shipping costs (does not apply to complaints!)

8) Payment methods

All payment methods can be selected after selecting the transport.

Payment in advance.- We will ship the goods after receiving the payment to the bank account.

Cash on delivery - we will send you the ordered goods by courier service and you will pay for these goods in cash upon receipt.

Personal collection - is paid in cash or by payment card for personal collection.

9) Security

When paying with payment cards, the payment is secured through a payment gateway with the ComGate protocol, supported by card associations. All internal information (passwords, names, operation) is encrypted. To increase speed, it does not encrypt general information (information about individual items of goods).

10) Complaints

In the event that the goods received by the buyer are damaged or non-functional, the buyer proceeds according to the complaint procedure in point 11. The return of goods due to withdrawal from the contract is described in point 6. Terms and Conditions.

11) Complaint Procedure

Products covered by the right to lodge a complaint must be submitted for assessment immediately after the defect is discovered, must be clean and with appropriate documents and a description of the defect, or the location of the defect marked.

In the event of a complaint, the buyer proceeds as described below:

The buyer sends the goods to the address of the seller's establishment. Shipping is paid for by the seller. As soon as the buyer has information about the date of delivery of the goods, the buyer will immediately forward this information to the seller in writing and by phone. The shipment must be complete (including accessories and all documentation) and in the condition in which it was received by the buyer upon delivery. The buyer attaches a proof of purchase to the goods. The buyer always uses wrapping paper or cardboard so that the original packaging cannot be glued, labeled or otherwise degraded during transport. The buyer does not send the goods on delivery, in which case the goods will not be accepted. We recommend that you insure the goods. The goods must be properly packed for transport so that there is no further damage to them. Defective or damaged goods will be replaced or the purchase price refunded. The goods must be accompanied by all documents that the buyer has received with the goods, such as an invoice and others.

The seller accepts no liability for damages resulting from the operation of the products, functional properties and damages from improper use of the products, as well as damages caused by external events and faulty handling. Defects of this origin are also not covered by the warranty provided. For rejected claims, the costs of the complaint procedure and handling fees may be charged. Buyers will be informed about the handling of the complaint by e-mail, or SMS or phone. As with the delivery of the order, the buyer will be informed about the shipment of the package and the delivery date.

Thank you for taking the time to read the Terms and Conditions.

Enso Bonsai by Kožuch

Managing Director: Ing. Gabriel Kožuch, +421 905 544 703, Žitná 19/B Rovinka 900 41

The Terms and Conditions are valid from 24.12.2024 until further notice.

Information for buyers: in the event of a change in the terms and conditions, the terms and conditions that were in force on the date of purchase are valid.